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Application Support Analyst

Location: Atlanta, Georgia
ID Number: #2008685


Job Description – ARMS Application Support Analyst


This contract position will provide support for the Distribution’s Automated Resource Management System (ARMS).


The primary duties will include:

  • problem analysis and resolution (production support)
  • root cause analysis
  • addressing application life cycle management


Specific tasks and activities include:

  • Production support (24X7); 1st line of support /case management
  • Impact analysis (functional, application risk assessment)
  • Manage production deployments, production verification testing and user implementation support
  • User acceptance coordination with customer/bug tracking
  • Troubleshooting and resolving application quality issues
  • Application life cycle management
  • Compliance and change management controls adherence
  • Application vendor interface and support
  • Education / Experience
  • Four-year college degree with a major in Computer Science, MIS, Engineering, or related field preferred
  • Experience supporting vendor applications highly preferred; such as CGI PragmaCAD or other large enterprise solution
  • Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, etc., a plus
  • Experience with Oracle a plus
  • Experience with C# or other object-oriented programming languages
  • Experience with MQ Series
  • Experience with Microsoft BizTalk or other middleware/Integration Bus platforms a plus
  • Conversant in relational databases
  • Possess a solid understanding of technical environments and software methods
  • Customer service experience either directly or in a support role desired

Knowledge, Skills, and Abilities

  • Ability to establish and maintain quality relationships with IT peers and management, vendors, and internal customer groups
  • Strong analytical and problem-solving skills required
  • Must be able to manage production support and project-related activities simultaneously
  • Ability to work effectively with limited direct supervision
  • Excellent customer service skills
  • Risk assessment/mitigation skills
  • Strong communications and interpersonal skills and ability to work effectively within a team environment
  • Technical writing skills
  • Ability to gather and document business and functional requirements
  • Ability to estimate project costs and timelines
  • Self-starter and demonstrate initiative


Behavioral Attributes

· Safety oriented

· Takes personal ownership of career development

· Values trust, superior performance, and commitment to success

· Must have a strong desire to be a student of the business

· Methodical approach to solving problems

· Team-oriented with a strong work ethic


Hi I'm
Dan Yanzon
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