Sr Systems Engineer
Long Term Assignment
Project: Project-- Return to Full Operations. Overview: Mac Support Engineer for GO Campus and remote locations.
The Mac Systems Engineer is focused on installation, configuration, modification and support of macOS including applications.
*Experience with VMware Workspace One, Microsoft 365 and Adobe Products.
*Proficiency in one or more tools for scripting / automating macOS (Python, zsh, sh, Objective-C, Swift).
*Customer service skills are essential.
*Excellent communication, interpersonal skills, analytical, problem solving and documentation skills.
*Ability to communicate technical information to technical and non-technical users.
* Experience with application packaging for mac a plus.
*Serves as an escalation point for level 1 problem or incident management.
* Analyzes performance problems and recommends solutions to enhance functionality, reliability, and/or usability.
*Serves as a liaison between the customer and other technical groups to resolve problems.
The Systems Engineer is focused on the design, construction, testing, implementation and optimization of infrastructure systems.
-Investigates and resolves level 1 problem on network infrastructure hardware.
-Utilizes standard tools to analyze, identify, and resolve technical problems. '
-Serves as an escalation point for level 1 problem or incident management.
-Analyzes performance problems and recommends solutions to enhance functionality, reliability, and/or usability.
-Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems.
-Performs high level analysis of complex network system integrations.
-Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement, and optimize network infrastructure. '
-Leads teams to provide advanced design, architecture and diagnostic support.
-Responsible for the design, configuration, development, integration, implementation of network solutions.
-Combines a good understanding of IT with a considerable knowledge of industry, business function, or service offering in the engagement.