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Role: SAP CRM (Sales, Service and Marketing modules) role

Location: Lawrenceville, Georgia
ID Number: #77777

Role: SAP CRM (Sales, Service and Marketing modules) role

The SAP System Analyst position is for the CRM area. Systems Analyst will engage with sales and service colleagues to provide analysis, solutioning design and implementation for IT requests and projects to meet the functional goals, objectives and strategic needs of the sales business. The Systems Analyst will be responsible for conducting analysis, system design, configuration, evaluation, modification, testing, release, maintenance and integration of Sage's enterprise wide systems & SAP ECC across the financial area including the development of functional specs, design documents and functional testing documents as needed to meet the goals and objectives of the business working closely with the Systems Analyst Manager and wider IT. Experience with SAP R/3 required.



Specialized Duties: Specific expertise and understanding of two or more of the following business processes and associated SAP CRM configuration supporting Sales, Service and Marketing processes:


CRM 7 UI, transaction processing, workflows, installed base, contract management, territory management, organization assignment, and organization management

Key accountabilities and decision ownership

• Works closely with colleagues and support Sage’s strategy and objectives

• Works within the IT project framework and helps to continuously improve the way in which the IT Systems Analyst team work

• Responsible for creation of functional design outputs that provide the clarity for estimating and planning while working within the solution designers and project managers

• Proactively develops knowledge of system configuration frameworks, methodologies and ways of working within the IT Systems Analysis function

• Support IT Systems Analysis Manager in delivering the vision for the team

• Works with development teams throughout design, development and testing activities

• Provides proactive, effective communication with business and IT stakeholders on regional initiatives and understands stakeholder roles, motivation and level of involvement

• Identifies risks and issues and takes and/or recommends appropriate mitigation

• Champions technology innovation and continuous improvement in technology that will enable change and/or improvement of existing business operations to feed into the solution design

• Owns personal development and seek out opportunities for further development


  • Seniority Level

    Mid-Senior level

  • Industry

    • Information Technology and Services
  • Employment Type


  • Job Functions

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