Long Term contract
This will be onsite position/ this is a 7/24 area – the work days and shifts will vary and definitely include nights and weekends.
The OCC Solution Center is the 7/24 IT support for airport Operations and Customer Center (OCC).
The OCC Solution Center team are responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC).
• The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment.
• Experience with VMWare and VDI infrastructure desired.
• Experience with multiple ServiceNow modules is desired. (Incident, Change, Asset, Request)
• Ability to work rotating schedules to accommodate 24x7x365 support is required.
• Must be able to move, on a regular basis, large equipment that weighs up to 30 pounds. Primary responsibilities:
• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
• Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot, operating systems and other systems software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.
During training, position rotates through several shifts.
After training, shift will likely be Thu-Sat midnights.
Shifts are currently 0500-1700; 1700-0500 and 0900-2100???????