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IT Service Management Analyst

Location: Atlanta, Georgia
ID Number: #SCS2009453


As a member of the Technology Services organization the Software Asset Management (SAM) Analyst will be responsible for onboarding and implementing defined SAM processes for one or more major software publishers at the company. This includes lifecycle management, usage, inventory, & compliance reviews, and savings/trend analysis and reporting to various stakeholders. This position will partner with software owners across various management levels, the Strategic Supplier Management team that is responsible for procuring the software assets, and the internal SAM team to deliver results.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Technical Skills Required

  • Experienced in managing technology assets and software asset lifecycle management.
  • Experience working with Software Asset Management tools. Experience working in Snow tool a plus.
  • Experience in license management of complex software publishers. IBM and/or Oracle licensing or auditing experience a plus.
  • Experience working with data analytic tools, with focus on Power BI.
  • Experience working in complex environments consisting of several domains, forests, and DMZ’s with varying trust levels.
  • Experience with integrations to multiple asset management systems.
  • Capacity to learn and apply new technologies, skills, and concepts.
  • Ability to research solutions to problems, as well as stay up to date on constantly changing technology.
  • Superb diagnostic, troubleshooting, analysis, and problem-solving skills
  • Knowledge of levels of data normalization and resolving data integrity issues

Non-Technical Skills Required

  • Excellent communication skills (both oral and written)
  • Excellent organizational skills and attention to detail
  • Very disciplined with following up on anomalies and problem situations
  • Process driven
  • Takes initiative to understand issues and take corrective actions or make system changes where necessary
  • Works well with a geographically dispersed team
  • Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
  • High degree of focus on quality, reliability, efficiency, and cost effectiveness
  • Flexible, can work under stress with changing direction and with minimal supervision
  • Self-motivated, takes initiative, removes obstacles for success
  • Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
  • Ability to prioritize and handle multiple shifting priorities
  • Exhibit “Our Values” in all business interactions
  • Ability to build and maintain strong relationships with IT and business unit stakeholders at all levels
  • Ability to influence without direct authority or control

Education and Experience Requirements

  • 4-yr Bachelors degree in a computer science, management information systems, or engineering field is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in managing the costs and lifecycle of IT assets.
  • 3+ years of Software Asset Management experience
  • 3+ years of IT operational process analysis, development, and implementation experience


  • Track, manage, and report on software compliance position for in-scope publishers.
  • Partner with numerous Software Owners to validate true license requirements and optimize software usage, providing savings opportunities and risk avoidance for the enterprise.
  • Load & maintain software entitlements in SAM tool (currently Snow)
  • Develop complete knowledge of existing software contracts and provide guidance on future recommendations based on compliance position.
  • Coordinate with Strategic Supplier Management on software renewals for in-scope software, providing supporting data and analysis for renewals.
  • Work closely with the Software Asset Management Process Owner, Software Owners, and other key stakeholders to understand evolving needs and deliver new solutions proactively.
  • Provides general guidance and training around the use of Software Asset Management tools, processes, and reports.
  • Manage updates and improvements to the processes in collaboration with the SAM Process Owner.
  • Interfaces with IT groups that have a hand in supporting the product, or other closely aligned products. In addition, meets with key stakeholders across IT & operating company (OPCO) business units to communicate strategy and gather feedback
  • Keeps up with industry research and current events. This also includes participating in Unite Surveys and Differential to Market data collections.

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”

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Christopher Yates
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