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System Administrator (Messaging & Conferencing)

Location: Atlanta, Georgia
ID Number: #SCS2009538


**This position will be primarily remote work**


This position is responsible for implementing, maintaining, administering, and troubleshooting in support of company's electronic communications infrastructure. Supported solutions include Microsoft Exchange, OWA, Microsoft 365, Exchange Hybrid, SMTP, ProofPoint Email Gateway, RightFax Electronic Faxing, Microsoft Teams, and mobile messaging support.


Education / Experience:

Bachelor's Degree in Computer Science, Engineering or related field highly desired

2 years of relevant work experience required

Previous experience administering Proofpoint products highly desired

Experience with mail routing and email security desired

Competencies, Knowledge, Skills

-Strong ability to learn new technology and consume information quickly

-Strong research, analytical and troubleshooting skills

-Expert knowledge in one or more of the electronic communications products listed in the job summary

-Competent knowledge in the use of PowerShell for configuration/administration and scripting operational tasks

-Ability to implement technical functionality to gain the maximum value for the business

-Specific knowledge of data networking, computer system security, and general knowledge of other technology infrastructure components

-High level of knowledge working in MS Windows operating systems at both the server & workstation level

-Working knowledge of TCP/IP protocols

-Working knowledge of capacity planning and disaster recovery issues

-Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on commitments

-Ability to negotiate with and influence others – internally as well as vendors

-Ability to build relationships and work in a team atmosphere

-Ability to provide and accept feedback

-Professional oral and written communication skills

-Ability to work independently

-Leadership in both the technical and business aspects of messaging services

-Takes ownership of work assignments and personal career development

-Working knowledge of Instant Messaging and Microsoft Teams a plus


-Configure and implement electronic communications services in accordance with the chosen strategies

-Research, troubleshoot, and resolve problems involving electronic communications and perform root cause analysis

-Daily administration of electronic communications services/software including Exchange, M365 (Exchange Online), Proofpoint, Outlook, mail routing, etc.

-Follow standard processes for hardware / software support and project completion

-Work with vendors to ensure purchased entitlements are fully leveraged and issues are resolved satisfactorily

-Identify, develop, validate and document work processes and automations that increase team effectiveness and promote self-service

-Monitor application performance and identify performance improvement options and monitoring opportunities

-Provide second-level support to other areas, both within the Technology Organization and within the business

-Diagnose and resolve client problems within service level time frames

-Contribute to and implement project plans according to Productivity Technologies guidelines

-Research and make recommendations for implementation and communication of new features and capabilities within the Microsoft 365 suite

-Develop and maintain good client relationships

-Communicate progress, problems and best practices to management, leads and team

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”

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Frantz Canel
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