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Field Engineer #31198

 
Location: Atlanta, Georgia
ID Number: ##31198

Field Engineer
Long-Term Contract
Seattle, WA

Qualifications:

SIDA required

Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

  • Provides service and customer support during field visits or dispatches.
  • Diagnoses errors or technical problems and determines proper solutions.
  • Produces timely and detailed service reports.
  • Documents processes.
  • Collects and analyzes performance data to provide technical assistance.
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Builds positive relationships with customers

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”

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Ken Luu
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