Marketing Communications Specialist
The ideal candidate is highly motivated, passionate, and a quick study. The Specialist, SkyMiles Operations, will be a versatile thinker and doer who can:
- Quickly establish credibility, gaining equal respect from both business and IT counterparts
- Become fluent in SkyMiles systems, processes, and data
- Communicate crisply and intelligently in both written and verbal form
- Exemplify business maturity while challenging the status quo
Our client leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for over 100 Million members worldwide.
SkyMiles is core to Delta's thoughtful, reliable, and innovative brand promise, developing and rewarding high-value customers at every point along the travel journey.
This business role will support projects and/or products that evolve and transform the SkyMiles Program. Primary Functions:
- Quickly perform servicing-related tasks that we receive from other business units and partners
- Assist with granting access to Loyalty data, and quarterly and monthly audits
- Perform set up and testing for various Loyalty initiatives (i.e. promotions, partnerships, etc.)
- Think strategically and quickly to solve technology issues
- Contribute to business case, scope, and requirements development for SkyMiles technology and capital projects as needed
- Liaise with Information Technology, to socialize and deliver on technology initiatives with cross-divisional impact
- Practice safety-conscious behaviors in all operational processes and procedures