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Field Engineer #29920

Location: Detroit, Michigan
ID Number: ##29920

Field Engineer
Long-Term Contract
Detroit, MI

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Essential Responsibilities*:

  • Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
  • Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
  • Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
  • Verify the asset in accordance with Delta policy prior to the move.
  • Update asset management systems.
  • Troubleshoot and resolve all hardware and software problems supported by Field Operations.
  • Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
  • Perform preventative maintenance on operational devices.
  • Coordinate external vendor services.
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Provide on-site, and on-call 7x24x365 support, as needed.
  • Provide technical support, as needed, to the enterprise.
  • Configure, install, maintain, test, and troubleshoot hardware systems
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
  • Coordinate activities with internal/external technology owners/service providers *May perform other duties as assigned.
  • Basic Network/server and application knowledge (MS Office, Outlook, etc.).
  • Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification.
  • Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds.
  • Ability to provide on-site, and on-call 7x24x365 support, as needed.
  • Must have valid driver’s license.
  • Previous airline experience is ideal.
  • Ability to work within a team environment. 
  • May require over night travel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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