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Field Engineer #31517

Location: salt lake city, Utah
ID Number: ##31517

Field Engineer 
Long-Term Contract
Salt Lake City, UT


  • Electronic Repair Knowledge
  • Knowledge of ServiceNow, MS Office, Outlook, etc.
  • Troubleshooting skills (hardware/software) and peripheral knowledge
  • The ideal candidate will have the above plus A+ Certification
  • Must be able to move, on a regular basis, large equipment that weighs at least 40 pounds
  • Ability to provide on-site, and on-call 7x24x365 support, as needed
  • Must have valid driver’s license
  • Previous airline experience is ideal
  • Ability to work within a team environment

Job Description & Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
  • Provides service and customer support during field visits or dispatches
  • Diagnoses errors or technical problems and determines proper solutions
  • Produces timely and detailed service reports.
  • Documents processes
  • Collects and analyzes performance data to provide technical assistance
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Builds positive relationships with customers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Ken Luu
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