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Field Engineer #32012

Location: Detroit, Michigan
ID Number: ##32012

Field Engineer
Long-Term Contract
Detroit, MI


  • Must be proficient in the use of use of electronic test/repair tools (Meters, trackers, Soldering equip, Hand tools, etc)
  • Electronic Repair Knowledge
  • Knowledge of ServiceNow, MS Office, Outlook, etc.
  • Troubleshooting skills (hardware/software) and peripheral knowledge
  • The ideal candidate will have the above plus A+ Certification
  • Must be able to move, on a regular basis, large equipment that weighs at least 40 pounds
  • Ability to provide on-site, and on-call 7x24x365 support, as needed
  • Must have valid driver’s license.
  • Previous airline experience is ideal
  • Ability to work within a team environment

Job Overview:
Responsible for hardware repair, refurbishment, and configuration of hardware devices across a broad scope of desktop devices supporting the IT infrastructure in office environments, reservation centers, and airport locations. This is a bench Technician role requiring electronic repair background and knowledge of Windows Operating System.

  • Responsible for hardware repair, refurbishment and configuration of desktop devices, peripherals, network devices, airline specific equipment (Kiosk, Printer, etc).
  • Perform, as specified in the Service Request, the physical repair of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
  • Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
  • Verify the asset in accordance with our policy.
  • Update asset management systems.
  • Troubleshoot and resolve all hardware and software problems supported by Field Operations.
  • Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
  • Perform preventative maintenance on operational devices.
  • Coordinate external vendor services.
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Provide technical support, as needed, to the enterprise.
  • Configure, install, maintain, test, and troubleshoot hardware systems
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
  • Coordinate activities with internal/external technology owners/service providers 
  • May require over night travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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