Field Engineer #32685

Field Engineer #32685

Long-Term Contract
Tampa, FL
 

Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

-Provides service and customer support during field visits or dispatches.

-Diagnoses errors or technical problems and determines proper solutions.

-Produces timely and detailed service reports.

-Documents processes.

-Collects and analyzes performance data to provide technical assistance.

-Ties workflow to schedule.

-Accurately documents solutions related to complex issues.

-Creates workaround procedures when standard procedures have failed and ensures issues are resolved.

–Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

-Builds positive relationships with customers.

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”